Shipping costs charged to the customer are € 14 for orders less than or equal to € 70. Free shipping for orders whose value, net of any discounts, exceeds € 70 .
Delivery times are from 5 to 7 working days, despite exceptional circumstances and force majeure. Orders received during the closure periods (holidays, long weekends and summer closures) will be processed on the day of reopening and will consequently suffer delay.
Bosnia and Herzegovina
Spain (Islands excluded)
Right of withdrawal
In accordance with Article 64 and following the Italian D. Lgs. 206/2005 (Consumer Code), if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or purchases by indicating in order form to Sic srl a reference to vat) has the right to terminate the purchase contract for any reason and without explanation, as per the conditions set out below. To exercise this right, the customer must send by registered mail a notice to that effect within 10 working days of receipt of goods. the withdrawal notice may be sent within the same term, by telegram, telex, e-mail and fax, provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours. the notice should be addressed to: SIC srl a.c. administration Via Resegone n. 2 23871 Lomagna (LC) The goods must be returned at the expense of the customer within 10 days from the date of delivery of the goods. SIC srl will refund the full amount paid for the purchase of goods returned by sending a crossed check within 15 days of receipt of undamaged goods or, in the case of payment by credit card, the transfer of charge and within 30 days from the date on which SIC srl. Became aware of the withdrawal. The right of withdrawal is attributed only to the consumer customer, that is an individual person who purchases goods for purposes not related to his professional activity, or does the purchase by indicating in the order form a vat. In case of return, the free samples received with the order, remain the customer.
A total guarantee of the customer, SIC srl also agrees to replace any product in the package and not as described, damaged, wrong colour or different from the order or, in any case, to reimburse the amount on request of the customer . It’s enough that the customer send back the goods within 10 days of receipt. In any case, free samples received with the order remain to the customer. Except in the case of replacement of goods damaged or not comply with the order, the customer has to pay to return the goods.