Shipping costs charged to the customer are € 9 for orders less than or equal to € 80. Free shipping for orders whose value, net of any discounts, exceeds € 80 .
Delivery times are 10 working days, despite exceptional circumstances and force majeure. Orders received during the closure periods (holidays, long weekends and summer closures) will be processed on the day of reopening and will consequently suffer delay.
Bosnia and Herzegovina
Spain (Islands excluded)
Right of withdrawal
In accordance with current law, if the Customer is a “Consumer”, as defined in art. 3 of the Italian Consumer Code, they shall be entitled to the rights set out in artt. 52 and successive of the Italian Consumer Code as amended by Italian Legislative Decree n. 21 of 21/02/2014 and, therefore, the right to withdraw from the Purchase Contract (hereinafter also referred to as “Right of Withdrawal”) for any reason, without the need to provide any explanation and without incurring any penalties, within 14 days from the date of receipt of the Products in accordance with the modalities specified below.
Withdrawal may concern all (total withdrawal) or only part (partial withdrawal) of the SIC S.r.l. products purchased by the Consumer.
The Customer who intends to exercise their right of withdrawal must notify the Company via explicit declaration (hereinafter also referred to as “Notice of Withdrawal”), which may be sent - within the aforementioned withdrawal period - by recorded delivery with notice of receipt to:
with registered offices in
Via Biondi , n. 1
20154 Milan (MI)
or by certified email to:
The Customer may also exercise their right of withdrawal by sending the “standard return” form via the aforementioned channels as shown in Annex I, part B, of Italian Legislative Decree n. 21/2014 (not mandatory) which reads as follows:
Standard return form pursuant to art. 49, par. 1, letter h)
(complete and return this form only if you wish to withdraw from the contract)
I/we (*) hereby inform you of my/our (*) withdrawal from my/our (*) contract for the
sale of the following items (*)
Ordered on (*)/received on (*)
Name of Consumer/s
Address of Consumer/s
Signature of Consumer/s (only necessary if this document is sent in printed form)
(*) Delete as appropriate.
Following the correct exercising of the right to withdraw as described in artt. 52 and successive of the aforementioned Italian Consumer Code, SIC S.r.l. will forward the relative Case Reference Number to the Consumer by email. This Number must be indicated by the Customer on returning the Product(s) (hereinafter also referred to as “Return”).
The Return of the Product(s) must take place within 14 (fourteen) days from the date on which the Consumer physically receives the goods pursuant to art. 52 of the aforementioned Italian Consumer Code. The aforementioned deadline will be considered as met if the Consumer returns or re-consigns the relative Product(s) within the 14 (fourteen) day deadline.
SIC reminds its Customers that transportation costs related to the return of the Product(s) in question are to be paid by the Customer and that the Return is entirely the responsibility of the Customer.
The Company also reminds its Consumers to ensure that the Product(s) to be Returned is/are intact and in a normal state of preservation, in its/their original packaging and complete in all its/their parts (including packaging and any documentation) before sending.
If the right of withdrawal has been correctly exercised in accordance with artt. 52 and successive, without prejudice to the right of SIC S.r.l. to verify the integrity of the items returned, the Company will reimburse the Consumer for the full amount previously paid including any Delivery Costs within 14 (fourteen) days of notification of the Consumer's decision to withdraw from the Purchase Contract.
Pursuant to and by effect of art. 56 of the Italian Consumer Code as amended by Italian Legislative Decree n. 21/2014, SIC reserves the right to withhold reimbursement until it has received the Product(s).
The amount will be refunded by the same means of payment as the Consumer used for the initial transaction, save for requests from the Consumer to the contrary.
A total guarantee of the customer, SIC srl also agrees to replace any product in the package and not as described, damaged, wrong colour or different from the order or, in any case, to reimburse the amount on request of the customer . It’s enough that the customer send back the goods within 10 days of receipt. In any case, free samples received with the order remain to the customer. Except in the case of replacement of goods damaged or not comply with the order, the customer has to pay to return the goods.